Okbe5 Privacy Policy – Protection of Your Personal Data

This Privacy Policy describes our privacy practices okbe5 — Malaysia's leading online betting platform — in handling our members' personal information. This document has been drawn up in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and international data security standards.

We at okbe5 understand that your trust is our most valuable asset. We are therefore committed to handling every piece of your personal information with full integrity, transparency, and accountability. This policy applies to all okbe5 services — whether you access the platform via the website okbe5.bet or our mobile app.

Okbe5 collects your personal information through several transparent and controlled methods. The following are the categories of information we collect:

Every piece of information we collect has a clear and legitimate purpose. okbe5 processes your personal data for the following purposes:

• Account Management: Creates, verifies, and maintains your member account, including the login process, two-factor authentication, and secure account recovery.
• Financial Transaction Processing: Securely processes your deposits and withdrawals using Malaysian payment methods such as DuitNow, FPX, Touch 'n Go eWallet, and local bank transfers.
• Legal Compliance (KYC/AML): Fulfils compliance requirements under the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLATFPUAA), and verifies member identity and age.
• Platform Security: Detects and prevents fraud, hacking attempts, account abuse, and any suspicious activity on the okbe5 platform.
• Service Improvement: Analyses aggregated usage patterns to improve user experience, platform performance, and the range of games we offer.
• Service Communication: Sends important account notifications, transaction updates, security alerts, and relevant promotional information (with your consent).
• Responsible Gaming: Monitors wagering patterns to identify members who may need support and to uphold okbe5's responsible gaming initiatives.
• Customer Support: Helps you resolve any technical issues, account inquiries, or concerns you raise with our 24/7 support team.

Protecting your personal data is okbe5's top priority. We continually invest in the latest security infrastructure to keep your information safe at all times:

• 256-bit SSL Encryption: All data transmitted between your device and okbe5 servers is encrypted using industry-standard 256-bit SSL encryption, ensuring no third party can intercept or read your information in transit.
• Encrypted Data Storage: Sensitive personal data stored in the okbe5 database — including financial details and identity verification documents — is encrypted using robust AES-256 encryption.
• Strict Access Control: Only authorised okbe5 staff may access members' personal data, and only to the extent necessary to perform their duties. All access is logged and continuously monitored.
• Two-Factor Authentication (2FA): okbe5's internal systems employ multi-factor authentication for all administrative access, adding an extra layer of protection against unauthorised entry.
• 24/7 Monitoring: The okbe5 IT security team monitors the platform infrastructure around the clock to promptly detect any security threats or anomalies.
• Regular Security Testing: okbe5 conducts regular penetration testing and security audits by independent parties to ensure our systems are continually hardened against the latest threats.

Okbe5 does not sell, rent, or trade your personal information to any third party for marketing purposes. However, in the following limited circumstances, we may share your information:

• Payment Service Providers: To process your financial transactions, we share the necessary information with trusted payment providers such as the FPX gateway and e-wallet operators. All such providers are bound by strict data protection agreements.
• Game Providers: Required usernames and account information are shared with game platform providers to enable access to the games we offer.
• Registered Authority: okbe5 will disclose information when required by Malaysian law, court order, or a valid request from a law enforcement agency.
• Identity Verification Services: Approved third-party KYC service providers assist us in verifying member identities in accordance with AML compliance requirements.
• Analytics Services: Anonymised data that cannot identify individuals may be shared with analytics providers to help us understand overall platform usage patterns.

As an okbe5 member and data subject under Malaysia's PDPA, you have the following rights, which you may exercise at any time:

Okbe5 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session authentication, security, and navigation. These cookies cannot be disabled as they are critical to platform operations.
• Performance Cookies: Collects anonymous statistical information about how you use the platform — such as most-visited pages and time spent — to help us improve website performance.
• Functional Cookies: Saves your preferences such as language, display settings, and remembered login so you do not need to reconfigure them each time you visit the platform.
• Analytics Cookies: Used to understand overall user interaction patterns for product improvement purposes. All analytics data is collected anonymously and cannot identify individuals.

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect certain functions on the okbe5 platform.

Okbe5 does not retain your personal data for longer than necessary. Retention periods depend on the type of information and applicable legal requirements:

• Active Account Data: Retained for as long as your account is active and for the required period following account closure for compliance purposes.
• Financial Transaction Records: Retained for a minimum of seven (7) years in accordance with Malaysia's financial and tax legal requirements.
• KYC Documents: Retained for a minimum of five (5) years after the business relationship ends, in line with AMLATFPUAA requirements.
• Security Logs: Retained for one (1) to two (2) years for security investigation and digital forensics purposes if required.
• Support Communication Data: Chat history and support emails are retained for two (2) years for reference and service quality improvement.

Okbe5 enforces a strict policy on the protection of children and minors:

• The okbe5 platform is exclusively for users aged 18 and above only. We do not intentionally collect, process, or store the personal information of underage individuals.
• Strict age verification is enforced during registration and throughout the KYC process to ensure no underage individuals can access our platform.
• Should we discover that we have inadvertently collected information from an underage individual, the account in question will be closed immediately and all related data will be deleted within 48 hours.
• Parents or guardians with concerns about their children's use of the platform are encouraged to contact the okbe5 support team immediately.

Okbe5 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements.

• Change Notice: Any material amendments to this Privacy Policy will be communicated to you via in-account notification or registered email at least 14 days before the changes take effect.
• Periodic Review: We encourage you to review this page regularly. The "Updated" date at the top of this page indicates when the latest amendment was made.
• Continued Use: Continued use of the okbe5 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy.

For any enquiries, concerns, or requests relating to this Privacy Policy or your personal data, you may contact the okbe5 Data Protection Officer (DPO) via:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the okbe5 platform.
• Email: [email protected] — Response within 1–2 business days.
• Platform FAQ: Visit the FAQ for instant answers to common privacy questions.